0

Discussion topic: Router not working and can’t speak to sky

Reply
Avatar for PaulH551
Level 0 icon
What's this?
This message was authored by: PaulH551

Message posted on ‎12 Nov 2025 11:27 AM

Router not working and can’t speak to sky

Our sky checker says everything is fine. But nothing connects to WIFI. I've tried to call Sky but the options on the phone to connect to customer services (ie push button 4) also fails to work!  I am stuck 

Report post
Post 1 of 3
56 Views
0 Likes
Reply
Reply

All Replies

Avatar for JimM1
Level 13 icon
What's this?
This message was authored by: JimM1

Message posted on ‎12 Nov 2025 11:32 AM

Re: Router not working and can’t speak to sky

@PaulH551 WiFi calling via Mobile, try direct non and mobile connection! the IVR is just not responding to you key press!

Report post
Post 2 of 3
52 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎12 Nov 2025 11:32 AM

Re: Router not working and can’t speak to sky

Posted by a Superuser, not a Sky employee. Find out more

@PaulH551 
All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.



▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 3 of 3
51 Views
0 Likes
Reply
Reply