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Discussion topic: Router not sent and due to be activated tomorrow

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Avatar for Napsta
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This message was authored by: Napsta

Message posted on ‎14 Apr 2025 12:14 PM

Router not sent and due to be activated tomorrow

I have changed over to Sky from EE and I am due to be activated tomorrow. I have looked on my account and itdoesn't say it has even been dispatched now. I am not sure what to do. 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎14 Apr 2025 01:31 PM

Re: Router not sent and due to be activated tomorrow

Posted by a Superuser, not a Sky employee. Find out more

@Napsta you need to speak to Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Avatar for Lisa-P1987
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This message was authored by: Lisa-P1987

Message posted on ‎14 Apr 2025 02:04 PM

Re: Router not sent and due to be activated tomorrow

Thanks for escalating this. We’ve sent an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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