Router not conecting to internet

[Amy1979]

Hi, so my router has lost connection to Internet at some point this morning. I have the power and WiFi lights green, the voice light is orange and the Internet light is off. I have done all the diagnostic stuff as required and no joy. It just says I need and engineer. There are no slots available until next week, this is not acceptable as I require the Internet for work. I have tried to call and speak to someone however just get sent in circles with the automated service and then get cut off (twice now!) Why is it so hard to speak to a actual human! Why does it take such a large company so long to get an engineer out?

[mae-3]

@Amy1979 

The allocation for an engineer via the Sky App diagnostics for the line will give you the slots available that Sky would use in their diagnostic which is basically the same. Recommend you book an engineer via the diagnostics from the Sky App for the broadband line as this save you waiting on the telephone line for an extended period for no reason.