Discussion topic: Router keeps dropping off. Since installation in February this has happened 3/4/5 times every month
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Message posted on 19 Sep 2024 02:53 PM
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Router keeps dropping off. Since installation in February this has happened 3/4/5 times every month
I keep getting the orange voice light appearing on my router. 3/4/5 times a month this happens, orange light then comes on under "voice". This can't reconnect, until I'm home and turn router on/off again and it automatically starts working again. When I'm at home I don't mind this, but when I'm away from home on holiday or with work, it's very frustrating. I lose connection to my heating, alarm, cameras and any other Smart Control. I'm getting very frustrated with this. We need to get this fixed urgently or I will have to consider leaving (and I don't want the hassle) but I need to have reliable wifi at home. It's also dropped off on a few important business calls. Please can this be looked at as a matter of urgency.
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Message posted on 20 Sep 2024 09:40 AM
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Re: Router keeps dropping off. Since installation in February this has happened 3/4/5 times every...
Hi @Barry102
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Tom
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