Router hasn't arrived or even been dispatched

[Tw566555]

Today is our switch over day to sky and we haven't even got the router yet, under my account it says 'awaiting dispatch' and 'coming soon'

I phoned Sky earlier this week as I was concerned about this and was told by the call centre guy that an 'engineer' was going to bring it with him, but the original order email says there won't be an engineer visiting since we are switching from full fibre to full fibre.

Any ideas what's going on? My partner urgently needs wifi to work from home!

[Lisa-P1987]

Hi there @Tw566555 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Tw566555 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.