Discussion topic: Router has 2 red lights on front and phone line is not working

This message was authored by: Denise1512 · ‎08 Dec 2025

I have done all the steps that you ask of the sky help and also switched off and on and still got an issue the broadband seems to be working but router has Internet and voice lights in orange

This message was authored by: GD1 · ‎08 Dec 2025

@Denise1512 Your other post on the email board post has been removed as you already raised the issue in this thread

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: JimM1 · ‎08 Dec 2025

@Denise1512 The about is linked below for you!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

This message was authored by: JimM1 · ‎08 Dec 2025

@Denise1512 Answered on your other post, if you can just stick to the one!

Discussion topic: Router has 2 red lights on front and phone line is not working

Router has 2 red lights on front and phone line is not working

All Replies

Re: Issues with landline and broadband

Re: Router has 2 red lights on front and phone line is not working

Re: Issues with landline and broadband

Was this discussion not helpful?

Search Sky Community

Start a new discussion