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This discussion topic has been answered Discussion topic: Router disconnecting at the start of the day

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This message was authored by: JamesBodie

Router disconnecting at the start of the day

My sky fibre 150 was fitted 17 June 2025. for the last few days it has had problems connecting. I have to reboot the router to make it work, previous broadband I had no issues. Once rebooted (sometimes needs doing several times) it works great. However, as I work from home, this is less than ideal. I'm think there is either a fault with the router or the ONT box. The first ONT box was faulty. Once the router has been rebooted, the broadband and the wifi work great. This just appears to happen at the start of the day.   


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This message was authored by: JamesBodie Answer

Re: Router disconnecting at the start of the day

Hi. No handset connected. Apologies for the short answers, in a meeting.

 

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This message was authored by: JimM1

Re: Router disconnecting at the start of the day

@JamesBodie If you could look at both the hub and the ONT before you do anything that would be more help to what is going on!

 

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

 

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This message was authored by: JamesBodie

Re: Router disconnecting at the start of the day

Thanks JimM1

 

I was aware of that it was just that the internet light was not coming oand I could not access my work laptop. Once is was re-booted (several times), all four lights were on and it worked great.  Only problem, I dont want to be re-booting every morning before I start work.  That's why I thought it was an issue with the router.  

This message was authored by: JimM1

Re: Router disconnecting at the start of the day

@JamesBodie Just trying to get it all from you, Only the Internet out, and the other 3 all green, Power wireless and voice! You may or may not have a phone connected, but if you did and picked up the handset, dial tone or none! Would expect NOTHING as you have no Internet confirmed connection with the light out!

 

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This message was authored by: JamesBodie Answer

Re: Router disconnecting at the start of the day

Hi. No handset connected. Apologies for the short answers, in a meeting.

 

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This message was authored by: JimM1

Re: Router disconnecting at the start of the day

@JamesBodie Ok message when you are free and have time will not disturb!

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This message was authored by: JamesBodie

Re: Router disconnecting at the start of the day

No problem, I can pick up during the day

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