Router disconnected and re connecting again

[Suresh145]

Dear team,

I have joined recently to sky broadband since 2 days i am facing problems that suddenly Wi-Fi drops and restarting like 2 to 3 minutes it's interrupting my works so just check what is the issue and make some solution 

[Highlinder]

@Suresh145  black or white router from Sky?

[Suresh145]

black router

[Highlinder]

@Suresh145 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346#

[Suresh145]

Status of your broadband and WiFi network

Broadband Connected

WiFi Enabled

WiFi Network Name (SSID) SKYXXK5Q

WiFi Network Visible Yes

Current WiFi Channel 11 (2.4 GHz), 36 (5 GHz)

WiFi Encryption WPA2-PSK

VoiceConnected

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Devices connected to your home network

Device Name MAC Address UNKNOWN e6:05:12:d6:d6:3f SURESHRAJI 54:6c:eb:71:a0:cf iPhone ea:94:55:ae:77:26 32JVCRokuTV 4c:50:dd:08:8f:d6 Ponnu-s-M14 56:43:2e:49:52:9f

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[JimM1]

@Suresh145 Those are not the router stat's. Look at the link again, and follow it, there is a sample that you will see in the link, send it the same as you see for your hub!

[Suresh145]

Router Statistics

System Up Time: 06:09:32

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1653861 4617321 0 26782 1733468 06:07:58 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 737240 114198 0 2189030 23904 06:07:41 WLAN (5 GHz) Up 3884464 1487770 0 0 17284 06:07:30

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Broadband Link Downstream Upstream Connection Speed 65549 kbps 17487 kbps Line Attenuation D1(10.8 dB) , D2(28.9 dB) , D3(46.1 dB) U0(4.0 dB) , U1(22.2 dB) , U2(35.9 dB) Noise Margin 5.9 dB 6.4 dB

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Poll Interval:

[JimM1]

@Suresh145 What do you see with the hub lights if anything when you have an issue!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start