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Discussion topic: Router delivery

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HNKS
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Router delivery

‎27 Apr 2022 04:25 PM

Hi all,

I have my open reach appointment tomorrow and have not had any update in regards to the router.

On my sky it just says coming soon. Is this normal? 
And if it doesn't arrive by tomorrow how will the engineer know if everything's ok?

Thanks

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Router delivery

‎27 Apr 2022 04:43 PM

Posted by a Superuser, not a Sky employee. Find out more

@HNKS 

 

If you haven't received it tomorrow from royal mail tracked 24 alongside your usual mail let us know right away

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Router delivery

‎27 Apr 2022 04:31 PM

Posted by a Superuser, not a Sky employee. Find out more

@HNKS 

 

Are you upgrading to full fibre fttp?

 

What router do you have at the moment?

 

If you don't get the router by tomorrow let us know and we can escalate

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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HNKS
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Re: Router delivery

‎27 Apr 2022 04:39 PM

Yes I am upgrading to FTTP. I am currently with BT FTTC so have their router.

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Router delivery

‎27 Apr 2022 04:43 PM

Posted by a Superuser, not a Sky employee. Find out more

@HNKS 

 

If you haven't received it tomorrow from royal mail tracked 24 alongside your usual mail let us know right away

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
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If I say something you like give a thumbs up
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Highlinder
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Re: Router delivery

‎27 Apr 2022 05:00 PM

Posted by a Superuser, not a Sky employee. Find out more

@HNKS  Is there any information about your router delivery in track orders in my account?

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HNKS
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Re: Router delivery

‎27 Apr 2022 05:34 PM

It just says coming soon. No expected dates or anything.

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Highlinder
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Superuser
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Re: Router delivery

‎27 Apr 2022 06:42 PM

Posted by a Superuser, not a Sky employee. Find out more

@HNKSThis looks like it has not been dispatched at all. If it does not come tomorrow then come back let us know.

 

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Sadjvo2
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Re: Router delivery

‎10 Apr 2024 12:59 PM

I am still waiting for my router delivery by Royal Mail. How do I get it delivered on time. I can not seem to get answers from SKY or Royal mail. 

 

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Highlinder
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Superuser
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Re: Router delivery

‎10 Apr 2024 01:25 PM

Posted by a Superuser, not a Sky employee. Find out more

@Sadjvo2  What information does it tell you in track orders in my account?

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Sadjvo2
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Re: Router delivery

‎10 Apr 2024 03:29 PM

Thank you for your response.  Delivery soon. No date or time was given. 

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caesarome
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Re: Router delivery

‎10 Apr 2024 04:48 PM

Posted by a Superuser, not a Sky employee. Find out more

@Sadjvo2 

Hopefully you will see an update soon as the issue that was causing the delays has apparently been fixed so keep an eye here for updates:

 

https://www.sky.com/ordertracking

 

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Sadjvo2
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Re: Router delivery

‎10 Apr 2024 05:41 PM

Thank you very much, that was helpful. 

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