Rip off an abused customer who had to down grade services in Ceesats book of regulations.

[GeorgeMH]

Rip off a (removed) customer who had to down grade services in Ceesats book of regulations.

It has been 10 months since September 2023 when the account was downgraded to broadband and phone only.

Therefore I need Ceesat as well as Financial Ombudsman and FCA rights as I have been ripped off as payments of £343.44 have been demanded on an account that would have a maximum of £175.50 for the restricted service since September 2023.

12/06/2024  119.60
27/03/2024 54.40
11/03/2024  134.54
04/10/2023  17.40
03/10/2023  17.50
31/08/2023  17.00
29/06/2023  63.26
23/05/2023  98.00
23/03/2023  68.00

How many times are you taking ths subscrition of account ending Sky Subscription *****1653
29/06/2023  63.26
23/05/2023  98.00
23/03/2023  68.00

(Removed)

Moderator note: Removed unfounded allegations

[TimmyBGood]

@GeorgeMH 

CEESAT appears to be a validation tool for environmental database assessment.

That's probably not what you mean.

[caesarome]

@GeorgeMH 

Without context against those prices your post isn't very clear as to what is happening.

Btw, this is a customer helps customer forum so you are not talking directly to Sky.

[GeorgeMH]

Thank you pointing this out, I meant to write CISAS. I have also sent and email to help @ skycustomersupport.com

Sky is a member of two independent alternative dispute resolution schemes, the Communications and Internet Services Adjudication Scheme (CISAS) and the Financial Ombudsman Service. Sky will advise you which Alternative Dispute Resolution provider you need based on which of our products relates to your complaint.

[TimmyBGood]

@GeorgeMH 

As that webpage describes, the alternative dispute resolution schemes come into play once eight weeks have passed after the customer has made a formal complaint to Sky, or Sky has sent a 'deadlock' letter.

[Chrisee]

@GeorgeMH it is vital to follow the complaints process and make a formal complaintto Sky who have 8 weeks to answer. If you accept their resolution then the matter ends there. If you dont accept their offer  request a deadlock letter.  If Sky dont reply which is rare you wait until 8 weeks are up. In either case then you can contact CISAS who are the ADR agency for broadband and TV issues, the FSO only deal with issues around credit agreements. 

Fail to follow those steps and CISAS cannot help,you. Their arbitration is the last step in the process . If you disagree with their findings you can go to court BUT courts rarely over rule ADR decisions. Seek expert advice before starting court action.