Ring video doorbell (2nd generation)

[Abrj]

Trying to setup my new Ring video doorbell (2nd generation). It connects to the Wi-Fi but then appears offline once it's done. After researching I found that it needs to be connected via 2.4ghz and not 5ghz. When I logged into my sky max hub settings, it showed that it is connected via 2.4ghz but still doesn't work. I can't see anyway of manually selecting 2.4ghz.

I managed to get it working by using my phone's hotspot as the Wi-Fi network and its works spot on so definitely my hub. Is there anything that I can do to get it working? I've tried turning off the 5ghz toggle in the MySky app > broadband > Wi-Fi settings > advanced settings > disable Wi-Fi.

If it can't be setup with this "superior" hub it'll just be another reason to get rid of sky broadband!

Thanks in advance for any help.

[mae-3]

@Abrj 

Sky equipment has an issue with some equipment with its AI network monitoring correctly and allowing it to connect to their latest firmware, they are working on the issue but won't be releasing new firmware until late January.

[JimM1]

@Abrj @mae-3 

With the ring doorbell, do you have it working when it is just sitting near the router, say within 6'-12' because it is a battery operated device. When you move it to the location that you wish to mount it, it stops working, you can also look on the Ring app, goto device and note the RSSI value while it is working sitting close to the router.

Answer this question so i know what is happening then i will answer what i had to do to get mine

working...

[mae-3]

@JimM1 

Why don't you answer the question with the way you got the ring doorbell to work on your Sky Max setup?

[JimM1]

@mae-3 

Sorry with this type of answer, I do not have the Max system but have been watching reply's from

superuser's when they had advised and some had success with disabling the 5G then connection

was good, this is what i was trying to establish and not send the OP down the wrong path.

If i am wrong then i appologise to all, i have ring working and they can be an issue at the best of times.

Let me know if i am wrong then i will post what i did, and the reason.

Jim

[mae-3]

@JimM1 

The OP has stated they have tried disabling 5Ghz and connecting the ring video doorbell and it has failed, eg: my conclusion is that Sky Max has an AI issue with its connection system via wireless. I believe the OP is quite knowledgeable about what they are doing! 😀

[JimM1]

@mae-3 

I copied some text from the OP response, so was confused by and not disputing your interpretation.

From his post above.

When I logged into my sky max hub settings, it showed that it is connected via 2.4ghz but still doesn't work.

Jim

[mae-3]

@JimM1 

That's the AI network monitoring security features that are failing, and Sky is working on it currently in a new release of their firmware which is ongoing...

[JimM1]

@mae-3 

Ok thanks

[mae-3]

@JimM1 

AI security was switched on by internet providers in about November 2023, this article will help you understand about it...

https://www.ncsc.gov.uk/news/uk-develops-new-global-guidelines-ai-security 

[Abrj]

 @mae-3 @JimM1 

Thanks for your replies.

The above image is under the online devices section on the sky max hub login portal. Note it says 2.4 ghz. So it has connected itself as 2.4 but that's where it ends!

[Abrj]

 

@mae-3 @JimM1 

Thanks for your replies.

The above image is under the online devices section on the sky max hub login portal. Note it says 2.4 ghz. So it has connected itself as 2.4 but that's where it ends! ... I don't see why it's not working - it clearly shows it connected via 2.4ghz so it's found the router and the correct frequency but still won't connect properly! Really shouldn't be this difficult 😂

[mae-3]

@Abrj 

That is a good signal strength for 2.4Ghz and the issue will be the Sky's upstream system forwarding the traffic correctly through their network, you could try aquring a new public IP address but I don't think that'll make any difference but maybe worth a try?

[mae-3]

@Abrj 

To get things to work, try switching the router off for an hour tonight this will acquire a new public IP address and reallocate DHCP private addresses on the local LAN. If that doesn't work then it is waiting for the firmware to be upgraded and fixed on the Sky Max router in late January.

[JimM1]

@Abrj @mae-3 

First let me say that this is not a solution and hopefully the request of mae-3 sorted out your problem.

So i recently had to re-connect my son's ring doorbell to his new ISP and they can be a real pain to get functioning was and has been fine on a few isp providers.

Because this was new install the oppertunity was taken to relocate the router, and it theory it would be far better as closer to ring, more direct path for wireless etc so no further than 25-30' from the router.

He is far better than me with the phone and apps etc and was doing all the connecting and i had zero issues with mine when i set my doorbell up 18 months ago, you can look at the rings led etc but you are i think way past that as you allready have it connected but not working.

The final solution was i installed a tp-link RE and set up the SSID to match his router, set the channel etc halve way between door/router. He came home later that night, i was not even there, he re-connected with the app etc, no problem connected 1st time and has worked ever since, think was early sept.

I was lucky, he had the RE from the 1st ISP failed, his 2nd new ISP they removed seemed not to need it, now 3rd ISP i had to put it back again. My ring works although i do have it connected to a powerline wifi

only be cause i had to try and get the signal through a heavy front door, then tripple glazed outer door

to the ring camera mounted on external wall so wifi is between doors now, and they do not have the best power so that combo i have an RSSI on the app at 44, just checked on the phone so that is the actual value.

Hope you got it working, and you can ignore all this.