Ring doorbell HELP

[TeeEo]

I'm trying to set up my ring door bell and keeps saying it's failed to connect! I'm sat right by the rota and signal bars is full?!

anyone help? And FYI I've restarted my Sky box/hub. 

[Highlinder]

@TeeEoMight be worth trying to split your Wi-Fi  frequencies, those instructions can be found in the link below.

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610 

[TeeEo]

@Highlinder hi. Thanks for this. Sadly when I enter the username and password nothing happens..

[Highlinder]

@TeeEoWhich router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Chrisee]

@TeeEo thst can happen if you using an Apple device ideally use something else or at least use Chrome rather than Safari. Its a bug in the Sky hub's  firmware.

[Chris+Brett]

Hi, you need to speak to ring customer services I had a similar problem

[Solfer]

Did they fix it for you? All of their responses I've seen on the Ring help boards were totally unhelpful.. 

I have the same issue, and can't believe one of their solutions was to change the SSID and password to match the previous router! 

[Solfer]

Did you resolve this @TeeEo? I have the exact same problem since moving to Sky BB.