Returns of old equipment

[Ed78]

Hello I need to return my old internet box how do

i do this please and do I have to pay postage? Many thanks 

[Daniel0210 · Accepted solution]

@Ed78 
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub] to the address that the subscription was registered at. 

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Ed78]

We have upgraded to fibre so it is return in g our old kit but we haven't been  sent any returns details 

[Daniel0210]

@Ed78 

My earlier reply applies. 

[Laing1]

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@Ed78 wrote:

We have upgraded to fibre so it is return in g our old kit but we haven't been  sent any returns details 

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@Ed78 are you talking about your router that needs returning  if so what router do you currently have, if Sky have sent you a new router then the box that the new router came in will be the return packaging that you use it was with mine and there was a returns label in my box as well

[Gill291]

Hi, did you ever get an answer to this? We got an upgrade to fibre optic but Sky haven't asked for the old equipment back. Not sure whether to just recycle. Thanks