Returns of old equipment

[Ed78]

Hello I need to return my old internet box how do

i do this please and do I have to pay postage? Many thanks 

[Daniel0210 · Accepted solution]

@Ed78 
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub] to the address that the subscription was registered at. 

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Ed78]

We have upgraded to fibre so it is return in g our old kit but we haven't been  sent any returns details 

[Daniel0210]

@Ed78 

My earlier reply applies. 

[Laing1]

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@Ed78 wrote:

We have upgraded to fibre so it is return in g our old kit but we haven't been  sent any returns details 

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@Ed78 are you talking about your router that needs returning  if so what router do you currently have, if Sky have sent you a new router then the box that the new router came in will be the return packaging that you use it was with mine and there was a returns label in my box as well