Returning old sky equipment

[Yalden]

I have returned my old broadband router and have proof of postage but keep getting reminders, threatening to charge me if it's not returned. How do I resolve this?

[Daniel0210]

@Yalden 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Yalden  an invite to chat.

[Abu2]

same I have returned my old broadband and the sky hub and have proof of postage but keep getting reminders, threatening to charge me if it's not returned. How do I resolve this?

[Daniel0210]

@Abu2 

I have escalated your post as well. See post 2 above as to how it works. 

[Lisa-P1987]

Update - spoken to @Yalden and have exempted the equipment as the proof of postage was provided 🙂

[Tony180651]

I have also returned an old unit and receiving the same text stating a charged will be issued, I have tried 11 numbers this morning with no response, I have receipt for the return. How do I clear this issue.

[Daniel0210]

@Tony180651 

Not sure there are 11 different numbers, but anyway, I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.