Discussion topic: Returning old broadband but new one isn’t set up yet

This message was authored by: David630 · ‎17 Dec 2022

I haven't returned my old broadband router yet because my new broadband fibre isn't set up yet engineer is only coming on the 19th December

This message was authored by: Laing1 · ‎17 Dec 2022

@David630 wrote:

I haven't returned my old broadband router yet because my new broadband fibre isn't set up yet engineer is only coming on the 19th December

@David630 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

This message was authored by: TimmyBGood · ‎17 Dec 2022

@David630

Unfortunately the automated system Sky has in place to chase up hardware returns is both over-eager to send out those messages and horribly inefficient in actually dealing with parcels received.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Returning old broadband but new one isn’t set up yet

Returning old broadband but new one isn’t set up yet

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