Return of Sky Modem and Bill adjustment

[unhappy+sky+user]

On Tuesday April 2nd we ceased our Sky Broadband and had Plusnet installed. Now we have the Sky Broadband modem to return. But the Sky website doesn't actually tell us where to return it to ?

Also we need to make sure the Sky Broadband is cancelled on our Sky Account but, yet again, the Sky website doesn't guide us on that ?

So, as I believe, Sky can charge us for the non return of the Modem naturally we wish to avoid this ?

[Daniel0210]

@unhappy+sky+user 
If you’ve successfully cancelled Sky should send you a confirmation email and also send out returns packaging near the end of any cancellation period, [14 days for Broadband].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[caesarome]

@unhappy+sky+user 

Does your account now show a credit on it ?