Reschedule Installation

[Mark2411]

Hello,

I am trying to reschedule installation appointment. Be unsuccessful via the email home or assisted chat. Due on the 31st of this month. Time running out.

I already have connection at home. Why do I need an engineers visit please? 

[Highlinder]

@Mark2411  If you are having ultrafast installed then there is another box that needs to be installed within the property to enable you to connect to the internet.

[Chrisee]

@Mark2411 usual reason if you are being switched from copper to fibre which is likeley if you have bought an Ultrafast service (even Ultrafast over copper requires a visit to fit a special master socket)

You can often reschedule using the My orders section of the My Sky app but note this inevitably delays things further as there is a standard 14day leadtime for all Openreach work.