Rerouting of broadband cable

[ArthurJH]

As part of some building work we are having done to our property, I need to have the broadband fibre cable rerouted.  I saw a BT Openreach engineer working on the telegraph pole that supplies our service and asked if he knew of the process I needed to follow. He suggested I start by contacting Sky - but I can't find any way of raising that requirement

[TechmanagerMal]

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@ArthurJH wrote:

As part of some building work we are having done to our property, I need to have the broadband fibre cable rerouted.  I saw a BT Openreach engineer working on the telegraph pole that supplies our service and asked if he knew of the process I needed to follow. He suggested I start by contacting Sky - but I can't find any way of raising that requirement

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• For the general-purpose number click on "Need more help" at the bottom of this page
  https://www.sky.com/help/home.
• If you are in the ROI set the flag at the bottom of the page accordingly.
• If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.
• When you call you will be asked if the call is to do with mobile say "No"
  You will then be asked the nature of the call say " Technical "
  You will be offered a text to the number you are calling on, say "Yes" and a text will be sent DO NOT hang up when it says to do so.
  It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
• I hope this helps.

[Chrisee]

@ArthurJH assuming you have a phone attached to your router dial 150 for a free call to Sky lines open early tomorrow otherwise follow the links below marked "contact us." For a 03 number . You may be charged for the work.

[ArthurJH]

Thank you for your answers.  Like many households, we barely use the landline at all now.  When I tried to follow the advice above (dialing 150), I just got a solid 'unobtainable' tone.  Then discovered I get that from all numbers including my own cell phone.  Looks like I will need to resolve that as well...