Replacement Sky Max Hub, stuck slow green light

[SpaRhawKk]

Old sky max hub died. New one delivered. Updated in the MySky app, stuck on slow green light. Diagnostic via the app states hub connected but offline.. 'fix' connection and get error stating that function isn't working when checking my devices... how do I get the new replacement hub to work? What setting hidden somewhere isn't updating? Seems there is only advice on setting up a new upgrade to a sky max hub.. replacing one says to check set up in the app... it doesn't do that.. stuck in a loop.. any advice appreciated as the info from is shocking poor on what to do. 

[Chrisee]

@SpaRhawKk assuming you have connected tge new hub correctly itshould complete its update but it can take a while to do so. If however it hasn't sorted itself call Sky as the new unit maybe faulty.