Discussion topic: Renewed my contract on 11/12/24 and can not access my Facebook on my laptop

This message was authored by: Athanasia1 · ‎15 Dec 2024

I have renewed my contruct with SKY on 11/12/24 and since then I can not open my Facebook on my laptop (on my iPhone I can). My daughter took my laptop to her home (another aeria) and with another provider and was able to access my Facebook. WHY ?

This message was authored by: caesarome · ‎16 Dec 2024

@Athanasia1

You haven't said what is happening or how you access the site on your laptop so try clearing your browsers cache of you use a browser, if you use an app then try adjusting your broadband shield settings.

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This message was authored by: Chrisee · ‎16 Dec 2024

@Athanasia1 check the age setting for Broadband Shield in the My Sky app as it sounds like it has been reset and is currently blocking social networking see https://www.sky.com/help/articles/sky-broadband-shield-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: Renewed my contract on 11/12/24 and can not access my Facebook on my laptop

Renewed my contract on 11/12/24 and can not access my Facebook on my laptop

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