On sept 7th i booked with sky for open reach to relocate my fibre in box(sorry don't know what the technical term is) and my master socket, fue to the fact my wall is coming down due to my disability. Im having my garage converted into a bedroom and wet room.
they were booked to come outnon the 4th October, so i agreed. No show, no call nothing so I contacted sky who after phoning open reach told me that open reach had rescheduled it for the next day, so as i was going away on respite I organised for my daughter to sit and wait. Open reach didn't want to put it in my hall, they wanted to put it in my garage on the opposite side then run cable al around my house into the room at the back of the house, but it would have to be rescheduled . It can not go onto that wall inside the garage as a false insulator wall will be going up. So I contacted sky. Five phone calls of re booking five texts saying it has been done four hours later I receive a can not book please contact us. So off i go again.
i am not being given any reason why. One adviser told me to seek else where.
im at the end of my thether. Nearly three hours on line chat to get no where, to be told getbin touch with briadband team. My builder is due to start in the 23rd October.
