Discussion topic: Relocating my Sky Hub/Broadband connection point..
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Message posted on 18 Oct 2024 03:54 PM
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Relocating my Sky Hub/Broadband connection point..
We're having some building work at home and I need to have the internal connection for my landline - through which I get my Sky Broadband and where my Sky Hub is plugged in - relocated. I've contacted BT but they don't provide this service. I can't find anywhere on Sky's website which indicates if this is a service they provide, anybody know?
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Message posted on 18 Oct 2024 04:04 PM - last edited: 18 Oct 2024 04:06 PM
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Re: Relocating my Sky Hub/Broadband connection point..
In this context BT is a competing ISP and wouldn't offer such a service to a non-BT Broadband household.
You'd need to book a 'master socket relocation' (ADSL, G.fast, FTTC) or 'ONT move' (FTTP) with Sky: this might end up being carried out by either Sky or Openreach personnel, and there's a fee to pay (I believe it's £65)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 18 Oct 2024 04:19 PM
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Re: Relocating my Sky Hub/Broadband connection point..
@TimmyBGood many thanks for that I assume I'll need to give Customer service a call to arrange. Cheers 👍
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