0

Discussion topic: Relocating my Sky Hub/Broadband connection point..

Reply
This message was authored by Buckboy5 This message was authored by: Buckboy5

Relocating my Sky Hub/Broadband connection point..

We're having some building work at home and I need to have the internal connection for my landline - through which I get my Sky Broadband and where my Sky Hub is plugged in - relocated. I've contacted BT but they don't provide this service. I can't find anywhere on Sky's website which indicates if this is a service they provide, anybody know? 

 

Reply

All Replies

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Relocating my Sky Hub/Broadband connection point..

Posted by a Superuser, not a Sky employee. Find out more

@Buckboy5 

 

In this context BT is a competing ISP and wouldn't offer such a service to a non-BT Broadband household.

 

You'd need to book a 'master socket relocation' (ADSL, G.fast, FTTC) or 'ONT move' (FTTP) with Sky: this might end up being carried out by either Sky or Openreach personnel, and there's a fee to pay (I believe it's £65)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Buckboy5
Topic Author
This message was authored by Buckboy5 This message was authored by: Buckboy5

Re: Relocating my Sky Hub/Broadband connection point..

@TimmyBGood many thanks for that I assume I'll need to give Customer service a call to arrange. Cheers 👍

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion