Reduced throughput

[Gematria]

@JPR007 Thanks for that. I did try it the other day, and saw no improvement, but I'll have another go at doing  that and may leave it off for even longer this time. It's interesting to hear that you once had the same problem - it's certainly a strange one!

[Blossom11]

@Highlinder 

I tried the fast speed test and it was slightly higher.

@JPR007 

I have tried switching the hub of for an hour and didn't make any difference.

@Gematria 

It's now back up to 26.7, so maybe the reset has done something and it is gradually getting higher. I'll continue monitoring it.

[Highlinder]

@Blossom11There is always some overheads from the speed at the router.

[Blossom11]

Update

The throughput is now back to normal at 36 mb/s so I think the reset did fix it, but took some time to get back up.

@Gematria sorry this doesn't help you.

[Gematria]

@Blossom11 Thanks for the reply - I'm pleased to hear yours has now returned to normal. No change with mine yet, but I will try another reset later on today or tomorrow.

[Gematria]

Just a quick update: having again tried the method of switching the router off, this time I left it off for the best part of a couple of hours. Turned it back on about 10 minutes ago, and it's syncing at full speed (39), which I fully expected it to. However, I've just run a few speed tests - one was wireless and showed no improvement, but 2 separate wired tests have just come back at 36, so that's very encouraging. I'm not too worried about the wifi speed at the moment as it can be affected by many things, but at least the wired tests show that we're now getting the sort of throughput we should on "our" side of the router. Fingers crossed it continues - still no idea what caused the original problem.

@Blossom11 just copying you in, as you had a very similar problem and (hopefully) solution.

[Gematria]

Well, after it stayed at a nice steady 36 for all of yesterday evening since the afternoon reboot, today it is again back down to the 22 that it has been for the past week. Really not sure what else to try now, but I may just have to live with it. 22 is generally good enough for what we use the internet for, but big downloads are going to be so much slower. Just wish I could work out the cause.

[Toni-leigh]

it's happen to me and it's still like it ... synchs at 39.999 on the hub and I've been at 16mps download for 3 weeks .. rang and rang sky they don't care really .... been with them 15 years have sky q ... spend 100 a month all in .. going on holiday Tuesday if not fixed I'm leaving

[Gematria]

@Toni-leigh Yes, I'm still in exactly the same situation too. Yesterday I did the reboot thing again, disconnected all wi-fi devices, and even tried another router I'd borrowed from someone else. Still got the sync of 39 but lucky to get download speeds of half that. Can't do much else, but I will try and call them again this week.

[Blossom11]

@Gematria, @Toni-leigh 

We are the same. After the hard reset of the hub last Tuesday the speed throughput was back to normal at about 36Mb/s for all of Wednesday, but by Thursday it was back down to 26 to 28. Switched the hub off for at least an hour a couple of times and no change. Yesterday we did another hard reset, which is a pain as it resets everyhting back to original settings and we have customised settings. Still no change on a computer wired directly into the hub so we know it is nothing to do with our set up. Sync speed always full speed at 39999.

I'll try phoning sky later today.

[Toni-leigh]

@Blossom11 @Gematria 

 rang sky twice this morning told no problem there end . asked for engineer said no to that. fed up so much spoke to canceltion team told they wanted 165 to cancel .. after tell them how long it gone on for they waved the canceltion fee .... after i told them id cancelled all of it tv included . pay 100 amonth and they can be **bleep** to send an engineer ... any way signed with bt this morning got a switch over of 16 june ... good riduce.

[Gematria]

@Blossom11 Thank you for the update. That's a pity, as I had hoped yours was all sorted. Ours went back to full download speed just for one evening last week, then the next day it was back down again. But it is interesting that at least a few of us are having the same issue with download speed not coming close to reported sync speed. If you can post back if there are any developments after you call Sky, that'd be good - thanks.

Copying in @Toni-leigh  

[Gematria]

@Toni-leigh Thanks for your update - I'm sorry to hear you couldn't get it sorted today. I hope you have better luck with your new provider. If you manage to remember, it'd be great if you could post back after you've switched, and let us know how things are going with your download speed. Thanks, and good luck!

[Blossom11]

@Gematria @Toni-leigh 

Update

Just phoned sky and mentioned this thread and that other people were having the same problem. We now have a sky engineer booked for tomorrow morning, so hopefully they will find the problem.

[Blossom11]

@Gematria  @Toni-leigh 

Todays update

A very nice Sky engineer came and said he had never seen this problem before. He changed the hub and ADSL cable, rewired the back of the hub and replaced the front face plate. Throughput still the same 25-28 with a sync speed of 40, even on his equipment. We now have an openreach engineer booked for tomorrow afternoon.

Will post again tomorrow.