Discussion topic: Red los light on openreach n no Internet connections
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Message posted on β03 May 2024 05:07 AM
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Red los light on openreach n no Internet connections
the LOS redlight is on on openreach and I have no internet connection. Pls advise how to fix plsππ»ββοΈππ»ββοΈππ»ππ»
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Message posted on β03 May 2024 05:37 AM
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Re: Red los light on openreach n no Internet connections
Called the hotline and said it's not office hours. I desperately need help as I can't do my work without internet connections..... ran the service check and red flag is on saying there's a problem but no further instructions there for how to solve or who I can reach for help.... so helpless here π
Message posted on β03 May 2024 06:32 AM
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Re: Red los light on openreach n no Internet connections
It redirected me to book an engineer when running the service check n I have booked online too. is it pretty much everything that I can do right now? Just wait for their test/ message? May I ask if I need to call the hotline and report this issue again? π
does anyone knows pls? Thankyou
Message posted on β03 May 2024 06:55 AM
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Re: Red los light on openreach n no Internet connections
@Goldiee you are buying a domestic briadband connection where Openreach have a 2 working day SLA. The fact you choose to use your line for work is your business but it doesnt give you any priority. A report made today Friday shoule be fixed by the end of Tuesday if it isnt you qualify for compensation see Customer Auto-Compensation | Sky Help | Sky.com
if an engineer check is booked there should be no need to make another report but while the fault may get fixed more quickly I would plan for the worst.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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