Discussion topic: Red light on sky max wifi hub
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Message posted on 21 Nov 2024 06:36 AM
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Red light on sky max wifi hub
Woke up this morning and found a red light on my sky max wifi hub and no connection to the internet. I've tried unplugging and resetting the hub several times over the last hour but the red light is still here. Please help! I work from home and I'm heavily reliant on internet to work
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All Replies
Message posted on 21 Nov 2024 09:31 AM
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Re: Red light on sky max wifi hub
@StewShep using a mobile conection log into the My Sky app and run the service checker as thst will tell you if Sky are aware of an issue affecting your line dont worry if it says everything is OK as it takes a few hours to pick up line drops. If it doesnt tell you there is a known fault call Sky to report it.
You are buying a domestic connection from Sky and the fact you use that for work doesnt give you any priority. The standard SLA for faults on domestic lines is a fix within 2 full business days after report which Openreach manage in 80% of cases after which compensation is paid Customer Auto-Compensation | Sky Help | Sky.com
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 21 Nov 2024 09:42 AM
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Re: Red light on sky max wifi hub
Thanks for the frosty reply chrisee. Very helpful
Message posted on 02 Apr 2025 05:49 PM
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Re: Red light on sky max wifi hub
Have a new hub with red light.
Checker says I have a problem but no way of fixing it.
would be nice to speak to someone?
Message posted on 27 Aug 2025 09:00 PM
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Re: Red light on sky max wifi hub
Did you fix this issue i have the red light issue on my sky max hub no wifi for a week and having issues with sky fixing it
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