21 Nov 2024 06:36 AM
Woke up this morning and found a red light on my sky max wifi hub and no connection to the internet. I've tried unplugging and resetting the hub several times over the last hour but the red light is still here. Please help! I work from home and I'm heavily reliant on internet to work
21 Nov 2024 09:31 AM
Posted by a Superuser, not a Sky employee. Find out more@StewShep using a mobile conection log into the My Sky app and run the service checker as thst will tell you if Sky are aware of an issue affecting your line dont worry if it says everything is OK as it takes a few hours to pick up line drops. If it doesnt tell you there is a known fault call Sky to report it.
You are buying a domestic connection from Sky and the fact you use that for work doesnt give you any priority. The standard SLA for faults on domestic lines is a fix within 2 full business days after report which Openreach manage in 80% of cases after which compensation is paid Customer Auto-Compensation | Sky Help | Sky.com
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