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Discussion topic: Red light on sky max wifi hub

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This message was authored by StewShep This message was authored by: StewShep

Red light on sky max wifi hub

Woke up this morning and found a red light on my sky max wifi hub and no connection to the internet. I've tried unplugging and resetting the hub several times over the last hour but the red light is still here. Please help! I work from home and I'm heavily reliant on internet to work 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Red light on sky max wifi hub

Posted by a Superuser, not a Sky employee. Find out more

@StewShep using a mobile conection log into the My Sky app and run the service checker as thst will tell you if Sky are aware of an issue affecting your line dont worry if it says everything is OK as it takes a few hours to pick up line drops. If it doesnt tell you there is a known fault call Sky to report it.

 

You are buying a domestic connection from Sky and the fact you use that for work doesnt give you any priority. The standard SLA for faults on domestic lines is a fix within 2 full business days after report which Openreach manage in 80% of cases after which compensation is paid Customer Auto-Compensation | Sky Help | Sky.com

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
StewShep
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This message was authored by StewShep This message was authored by: StewShep

Re: Red light on sky max wifi hub

Thanks for the frosty reply chrisee. Very helpful 

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