0

Discussion topic: Red light on fault ONT box

Reply
Avatar for Rachyd83
Level 1 icon
What's this?
This message was authored by: Rachyd83

Message posted on ‎23 Jan 2024 10:43 AM

Red light on fault ONT box

My sky broadband has gone live today. Received a text this morning. The Internet has worked fine up until half an hour ago. The Internet light is not on and there is a red light showing fault on the ONT box on the wall. 

Report post
Post 1 of 3
544 Views
0 Likes
Reply
Reply

All Replies

Avatar for Chrisee
Level 16 icon
What's this?
Superuser
This message was authored by: Chrisee

Message posted on ‎23 Jan 2024 10:46 AM

Re: Red light on fault ONT box

Posted by a Superuser, not a Sky employee. Find out more

@Rachyd83 the fault may sort itself as the engineers complete the work so give it a few hours. If it doesnt either post again or call Sky to report the fault

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 2 of 3
540 Views
0 Likes
Reply
Avatar for Rachyd83
Level 1 icon
What's this?
Topic Author
This message was authored by: Rachyd83

Message posted on ‎23 Jan 2024 10:49 AM

Re: Red light on fault ONT box

Thank you for your reply. I thought I'll not contact them yet as it's only been activated today.  Just thought it was odd as it worked and now doesn't. Do you have the number to ring just incase? I'm finding it's just taking me to online help and not giving any phone numbers.  Thank you 

Report post
Post 3 of 3
537 Views
0 Likes
Reply
Reply