Recently upgraded to sky full fibre 500

[Forr1]

Engineer wasn't able to use same location for the router position as we already had due to not being able to pull the cable through to outside the house. He had to move the router to the gable end of house. It was previously positioned in the middle of the house. Now the router wi fi signal won't reach up stairs to the opposite side of the house. I had go out and buy a mesh wi fi extender for the room in question. Still not great. Is the router up to the task in its new location? I am not sure it is. Please advise. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.