22 Jul 2024 09:35 PM
Sky Q box keeps losing connection. Mini boxes keep losing connection. Have 4 green lights of router but 4 red faces in our family as nothing works consistently
23 Jul 2024 06:12 AM
Posted by a Superuser, not a Sky employee. Find out more@Stumpy711 switching to full fibre does little if anything to improve wifi signal in your home. Indeed if you have the new white Sky hub it can actually make it worse as that hub does not support the Q boxes' WiFI hotspots which means you can hit issues with devices tgst used to use those to connect. Talk to Sky if your Q minis are losing connection as they should send out a booster or an engineerto sort your system.
If you have a black Sky hub there should be no reduction in WiFi speeds but dontvexpect lightening fast wifi as Sky Q is pretty aged tech designed well before Gigabit broadband was a thing.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion