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Discussion topic: Recent upgrade to full fibre, but feels like a backward step. Trouble with connections with phones.

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This message was authored by Stumpy711 This message was authored by: Stumpy711

Recent upgrade to full fibre, but feels like a backward step. Trouble with connections with phones.

Sky Q box keeps losing connection. Mini boxes keep losing connection. Have 4 green lights of router but 4 red faces in our family as nothing works consistently 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Recent upgrade to full fibre, but feels like a backward step. Trouble with connections with phon

Posted by a Superuser, not a Sky employee. Find out more

@Stumpy711 switching to full fibre does little if anything to improve wifi signal in your home. Indeed if you have the new white Sky hub it can actually make it worse as that hub does not support the Q boxes' WiFI hotspots which means you can hit issues with devices tgst used to use those to connect. Talk to Sky if your Q minis are losing connection as they should send out a booster or an engineerto sort your system.

 

If you have a black Sky hub there should be no reduction in WiFi speeds but dontvexpect lightening fast wifi as Sky Q is pretty aged tech designed well before Gigabit broadband was a thing.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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