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Discussion topic: Recent slow down in Broadband Speed and coverage in the house

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This message was authored by eleshmistry This message was authored by: eleshmistry

Recent slow down in Broadband Speed and coverage in the house

Over the past month, I have seen a slowdown in internet speed and also diminished coverage strength in the house. However, nothing has changed - no increase in devices - My sky pucks keep glitching now as well - Is anyone else experiencing this? - I have done the reboot but nothing changes. 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Recent slow down in Broadband Speed and coverage in the house

Posted by a Superuser, not a Sky employee. Find out more

@eleshmistry Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
eleshmistry
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This message was authored by eleshmistry This message was authored by: eleshmistry

Re: Recent slow down in Broadband Speed and coverage in the house

Screenshot 2024-07-04 at 17.04.16.png

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Recent slow down in Broadband Speed and coverage in the house

Posted by a Superuser, not a Sky employee. Find out more

@eleshmistry 
The uptime on your WiFi radios suggest the hub is having a hard time keeping a clear WiFi channel which would explain your slower speeds and reduced coverage. Its possible the cause is even your neighbour/s getting new routers or something. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
eleshmistry
Topic Author
This message was authored by eleshmistry This message was authored by: eleshmistry

Re: Recent slow down in Broadband Speed and coverage in the house

My neighbour recently did get community fibre installed but surely this should not affect my broadband speeds - Not sure what the next steps are here.

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Recent slow down in Broadband Speed and coverage in the house

Posted by a Superuser, not a Sky employee. Find out more

@eleshmistry 

If they had a new ISP router installed it could well affect your WiFi experience, which is what you would perceive to be as 'speeds'

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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