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This discussion topic has been answered Discussion topic: Received new broadband hub but no date on the package so when can I install it ??

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Message posted on ‎06 Apr 2025 11:48 AM

Received new broadband hub but no date on the package so when can I install it ??

Had a letter from Sky telling me to update my hub as old one will soon not receive security and service updates. Ordered one and it arrived within a few days. Instructions inside say the installation date is on the outer label but there wasn't any! I have now removed the label as it had my address details on it so can't prove this! Anyone know when I can install this new hub? No info on the SJY website that is relevant! 

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This message was authored by: Daniel0210 Answer

Message posted on ‎06 Apr 2025 11:51 AM

Re: Received new broadband hub but no date on the package so when can I install it ??

Posted by a Superuser, not a Sky employee. Find out more

@Brenda142 

You can install it straight away. That label is for the benefit of new customer connections. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: Daniel0210 Answer

Message posted on ‎06 Apr 2025 11:51 AM

Re: Received new broadband hub but no date on the package so when can I install it ??

Posted by a Superuser, not a Sky employee. Find out more

@Brenda142 

You can install it straight away. That label is for the benefit of new customer connections. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Brenda142

Message posted on ‎06 Apr 2025 04:10 PM

Re: Received new broadband hub but no date on the package so when can I install it ??

Great!! Thank you for the quick response!

 

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