I received this email today that another broadband service provider has initiated a transfer of my broadband service. But this did not come from m! I called Sky and they confirmed they have stopped it (but I am yet to receive an email confirming this, they told me I would receive one, but haven't yet).. Sky told me sometimes it could be an error from the other service provider or wrong house number has been used. I mean a huge corporation such as Sky doesn't have effective controls to mitigate an 'error' of this magnitude? Why not implement a secondary control to match names rather than just blindly go ahead and initiate a deactivation of a service without account holder consent? I am shocked this could happen. Now I have to waste my time to make sue my broadband doesn't get deactivated. Such a waste of everyone's time. Incompetence at its best. Sky, pls send me that email confirming my deactivation will not go ahead! I want to retain my broadband. Seriously, not impressed.
