Really? 1 month to activate sky SR213

[SCSCSCSC]

I contacted sky to activate my newly received sky Sr213 router.... Here was the completely [removed] response from "Joe" in customer services.... 

.... Hello Sxxx

.... We've looked into the account for you about the Sky Max Hub. The account should update within a Month of you using the Sky max hub and show the details that you have got a Max Hub in use.

... Thank You

... Joe @ Sky Customer Service NoReply

So it's takes 1 month to activate the phone line on my hub and make it appear on the mysky app? 

You must be kidding me. 

I have a friend on my housing site who had it activated the day they installed the fibre connection! 

I think sky do not realise some of us have been working in IT for 30+ years and know bullsh1t when we hear it. 

I've had 500mb fibre for 2 years and no idea why it takes so long to enable my phone line on a new router and make it available on the sky app. The sr203 works perfectly. Ideass

Any ideas? 

Moderator notes: removed inappropriate language

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147