Really? 1 month to activate phone line and mysky app?

[SCSCSCSC]

Contacted sky as my recently received sky Sr213 was not showing up in the sky app and I couldn't configure forwarding, also my Voip (I know it's only sort of voip) would not work. Though my sr203 worked perfectly! 

.... Hello Sean

... We've looked into the account for you about the Sky Max Hub. The account should update within a Month of you using the Sky max hub and show the details that you have got a Max Hub in use.

... Thank You

.. Joe @ Sky Customer Service NoReply

I assume "Joe" is generic name. 

I have a friend on my site who got the new white hub and was connected in 1 day. Why does it take a month for me? I think this is not very consistent and a mistake on the part of the sky support ecosystem. 

[Chrisee]

@SCSCSCSC the SR213 hubs has to be in use and to have to be added to your account to allow full control using the My Sky app some units miss that step. In most cases signing out of the app closing it and reopening etc causes the details to appear. If it doesnt then a back office activity is required by a Sky team which usually takes under 2 working days so a month is somewhat of a belt and braces answer. 

Not 100% sure of what you mean by a VOIP issue. The switch from analogue to digital voice services is different from the fact you have a new hub but basically if your voice line was delevered vis your SR203 it should work if the phone is plugged into the SR213. If however your voice service has not switched to dgital the wall sockets should still work.

[FLC]

If the SR213 hasn't been added to your account to allow limited management in the app, then you should still have full access through the web interface. That only appears to become locked down once the Hub has been associated.

No idea whether this would impact the phone though. It took a day for my Hub to register in the app & also for the phone to activate. Co-incidence or linked I don't know, but since then I've swapped between SR203 & SR 213 numerous times & the phone just works each time.

[SCSCSCSC]

Well seems like the sky cmdb is a weeeeeee bit out of date. Not even a record of my sr203 when I went to fibre in 2023.

Tech expert dealing with it. Saturday update.

Thanks for the comments but i am a 35year IT veteran so I actually know what I'm doing. Just need it to work. Sky have disabled all the port forwarding, dmz and other features on the Web interfaces even though the code is still all there on the sr213 router.

Wouldn't it be easier to switch it on sky? 🙄

[Chrisee]

@SCSCSCSC see my reply to your other post.