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Discussion topic: Re install of BB. Sky saying dont need to be in, openreach saying do need to be in. Whos right?

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This message was authored by oasismark This message was authored by: oasismark

Re install of BB. Sky saying dont need to be in, openreach saying do need to be in. Whos right?

 

Having a install of sky broadband tomorrow.

 

Im getting Sky saying i dont need to be in, just plug in the router.

 

But Openreach are contactig me saying i need to be in for the install?

 

Im not living at the house and to wait there for 5 hours if im not needed is a big waste of time.

 

Anyone advise?

 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Re install of BB. Sky saying dont need to be in, openreach saying do need to be in. Whos right?

Posted by a Superuser, not a Sky employee. Find out more

@oasismark 

It will depend on what work needs doing and whether it can be completed remotely. If access is needed and no one is in you're likely to be charged for a missed appointment, so to be on the safe side…


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
INFORMATION FOR SKY+ USERS: From 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box fails you can’t replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
oasismark
Topic Author
This message was authored by oasismark This message was authored by: oasismark

Re: Re install of BB. Sky saying dont need to be in, openreach saying do need to be in. Whos right?

Thanks, guess its personal to my install so bit pointl;ess posting here, 

 

sorry

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Re install of BB. Sky saying dont need to be in, openreach saying do need to be in. Whos right?

Posted by a Superuser, not a Sky employee. Find out more

No problem @oasismark If you don't ask! 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
INFORMATION FOR SKY+ USERS: From 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box fails you can’t replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
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