Alternative to Sky Broadband with Sky TV

[john771092]

Im with sky and my Internet cuts out at between 1.30 and 2.30 every night pain in the rear end if I'm working on my laptop and then got to wait for it to reconnect 

[caesarome]

@john771092 

It could be overnight maintenance taking place.

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Chodley]

It's not the internet, it's the Q doing its overnight cycle. Your laptop is probably connected to its mesh.

[john771092]

This been happening every night since fibre installed which was back in August time last year thought it was something like that to start with but it's continued every night 

[Chodley]

Yeah, the Q box cycles itself every night

Try turning off the "use sky boxes to extend your network" option - I think it's in the installer menu.

[john771092]

It's not the sky q box I don't even gave the sky q box on I'm normally on laptop  it the actual Internet checked the Internet and all lights are off have to wait for it to all reload again

[Chrisee]

@john771092 simething is wrong to lose internet connectivity every night for months as maintenance only happens occasionally for maybe a week or so at most. It does not sound like Q boxes turning off their wifi hotspots in eco standby as thst is timed for 2.30 am to 5.45am. I assume you have excluded timers erc in your property so I would call Sky but it is difficult to know what it could be. One possibility is if your's is a partial fibre connection is the cabinet resetting but thst only takes a minute or so and shouldn't happen every night. Full fibre is not affected by that.

[Chodley]

All lights are off? Ok that is very odd.

(you don't have to have the Q box on to be using its mesh but given the above, this seems likely to be weird behaviour by the router.