Rain causes interest to drop

[CMidds93]

Hi everyone

Every time it rains, my internet connection drops. I suspect it may be an issue with the phone line as I think the internet comes through that?

Every time it rains, there's a message on my landline handset that says 'please check phone connection, and the 'internet' and 'voice' lights on my hub turn red. 'Power' and 'wifi' stay green.

This is an issue as I work from home, and obviously living in England, it rains a lot!

I never had this issue when I was with Virgin Media, but recall it being an issue when I was with Sky previously, before I moved to Virgin. I moved back to Sky most recently due to the cost of Virgin Media after the offer deals had expired.

I remember reporting it to Sky the previous time I was with them but they said their end everything looked fine... but clearly this is an ongoing issue.

Does anyone have any advice? I'm not sure what I can do as there's clearly a problem or fault with the phone line coming into my property that must be letting water in, and I assume it's not something I can fix myself?

Thanks in advance for any suggestions or advice.

[CMidds93]

Apologies for the typo... clearly not awake yet! Should read INTERNET not interest!

[Chrisee]

@CMidds93 sounds like you have a line fault on the copper line from the street cabinet to your home which is active when the line gets wet. Typically theseccan be caused by a dodgy joint or even passing through treees with wet leaves.Intermittent  faults like yours are extremly troublesome as the line will test as normal when it is dry so unless the enginerr tests when the line is wet it looks fine

. Openreach who own the line are notoriously reluctant to investigate faults on copper lines as the switch their network to full fibre which is frustrating for those people whose line has not been converted. I would call Sky and calmly explain the issue to the agent including the history to see if they can raise a fault with Openreach. You may nave to do this repeatedly calling ideally when the connection is affected. If Openreach decline to take action then ask Sky to release you fromcontract so you can move back to Virgin.