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Discussion topic: Puk/broadband stopped working yesterday afternoon?

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This message was authored by: ruth6745

Message posted on ‎20 Sep 2024 01:54 PM

Puk/broadband stopped working yesterday afternoon?

My sky subscription stopped working yesterday afternoon so I'm now not able to watch sky tv wich I pay for? So I haven't had any broadband since yesterday afternoon how can I fix this problem 

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎20 Sep 2024 02:12 PM

Re: Puk/broadband stopped working yesterday afternoon?

Posted by a Superuser, not a Sky employee. Find out more

@ruth6745 

 

There is a wide scale issue with Stream pucks going back to yesterday evening: that's independent of any broadband outage.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: TimmyBGood

Message posted on ‎20 Sep 2024 02:16 PM

Re: Puk/broadband stopped working yesterday afternoon?

Posted by a Superuser, not a Sky employee. Find out more

@ruth6745 

 

If you've currently got no broadband connection, you'll need to have that resolved before going through the procedure to reset a Stream puck.

 

I don't believe there's currently any wider broadband outage, so it's likely the be an issue in the particular circuit to your address.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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