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Discussion topic: Promised connection never happens, so no broadband for 9 weeks. Latest disappointment 28/12/23.

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This message was authored by: PooleWarrington

Message posted on ‎29 Dec 2023 09:55 PM

Promised connection never happens, so no broadband for 9 weeks. Latest disappointment 28/12/23.

Promised connection never happens, so no broadband for 9 weeks. Latest disappointment 28/12/23. Don't know what I can do? Sky don't contact me to explain why, re-assure me, or specify new date. Just goes on and on, with no broadband  service 🙁

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎29 Dec 2023 10:02 PM

Re: Promised connection never happens, so no broadband for 9 weeks. Latest disappointment 28/12/23.

Posted by a Superuser, not a Sky employee. Find out more

@PooleWarrington 

 

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

 

It's the table and the two text lines below it which are most useful.


Remove any personal information (such as the address itself) if you post an image.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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