Discussion topic: Problems with socket

This message was authored by: Katarzynaq · ‎07 Dec 2022

Hello.

Anyone can help me please, contact with sky team is horrible. I tried contacting 30 minutes and always automat.

I have a problem with my socket which broadband. Always when open door WiFi disconnected. I need moving the socket.

Help me please

This message was authored by: TimmyBGood · ‎07 Dec 2022

Certainly a horrible location. There's typically a charge for a master socket relocation, but that wouldn't be the case if you can log it as a fault rather than a sales request.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Katarzynaq · ‎08 Dec 2022

Thank you for your reply. Du you know any phone number to sky ? Where some person answered the phone?

This message was authored by: Skull+Treaty · ‎08 Dec 2022

@Katarzynaq

Dial 150 from your Sky landline or Sky Mobile or 0333-759-1583 from any other phone.

When calling, ignore the message at the beginning and stay on the phone as long as you can. If the system sends a text message and asks you to hang up, don't.
If asked for the reason of the call, just say speak to advisor or cancel, nothing else. Finally you should be put in the queue for an advisor.

* * * * * * * * * * * * * * * * * * "Sometimes, the only choices you have are bad ones, but you still have to choose"

Discussion topic: Problems with socket

Problems with socket

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