Problems with devices connecting to router after fibre upgrade

[LingLing1980]

Following an upgrade to sky fibre some devices no longer connecting to or intermittently dropping from the sky router (one of those devices being sky Q box).

the router was not replaced just fibre connectivity to the house & router so assuming there should have been no change to connectivity but apparently not!

[Addie15]

Hi there, @LingLing1980. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147