Problems with ‘connection loss and freezing on app eg Paramount+. ….etc ?

[DrJGordan]

I have been having a lot of issue after my Hub+ max.  was fitted.  ?  This happens through out the day, but especially after 8 pm I noted. ?

I have.contacted Sky on numerous calls +++
They have as yet not diagnosed the issue. ?

Whem checking the speeds of broadband and WiFi all check from their trying's came back as 140mbps..... yet my checks through my sky glass 1gen say I am in various testing's on different days, weeks and even months, say I am varying between 56-83 mbps not the kind of connectiveness that Iwas expecting at all.  ? Though, sky have been very, very helpful and kind, bar one young gentleman at about 8pm+ one evening- who greeted my call, after ~50mins of waiting in a queue. Stated it was: "..very sad being me...it is very bad I had a complaint..... we have to drop every thing and sort my complaint out...". The air of sarcasm was was palpable. Not to mention lack of humbly. He almost made me feel he was showing off to an audience in the call centre? Then he cut my call off ..... mid sentence. I tried to call him a 'sarcastic bas****' To my immense wish I had not given him the satisfaction of loosing my cool. But I am not convinced that he heard because I think he cut-me off, by then, very exasperating, to say the leased. But as I have already said the other people I have spoken to have been really good and not at alllike that unfortunate chap, with a humerus bent ?  What do they say " Sarcasm is a humunculus of Witt? Or, do they say that  ?

Anyway, anyone else having Somalian technical problems- no need to comment on the said 'elephant' in my comment/ therapy eh. !  🥴

[Chrisee]

@DrJGordan as soon as you are abusive Sky agents will cut your call as will almost all call centre agents as companies have strict policies to prevent abuse of their staff. It can be frustrating when dealing with issues after being held in a queue for some time but resist the temptation to lose your cool. However ifyou think the agent was unreasonable or was being sarcastic complain to Sky who record every call and can listen to excatly what was said see How to make a Sky complaint | Sky Help | Sky.com

Regarding your issue with slow speeds being reported on your Sky Glass which I assume is connected by WiFi. As it happens 56Mb/s is around double the bandwidth the set will use to stream the most demanding UHD content but it can indicate an issue as stability of the signal isxas important as the bandwidth. The speed a device reports is thecslower of the connection from the exchangecto the hub and the WiFi connection from the hub to the device. The laws of physics mean that the  WiFi speeds a device receives are affected by the layout and type of construction of your home. If you go into the Settings menu on the TV and go to the network setting it will tell you thecquality of the WiFi connection.

If you need 180Mb/s for devices in every room of your home you would need to get extra equipment but in practice as many devices can only use a fraction of thst speed it is unecessary. Sky will guarantee 25Mb/s in every room if you buybtheir WiFi Max package as explained here https://www.sky.com/help/articles/sky-wifi-max