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Discussion topic: Problem my broadband

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Roseli
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Problem my broadband

‎27 Oct 2022 02:43 PM

Hi team, I have problem with my broadband. Wi fi isn't not working. I checked everything but I don't know what happen . Can we someone help please. Tks 

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cookiemonsteruk
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Re: Problem my broadband

‎27 Oct 2022 02:48 PM

Posted by a Superuser, not a Sky employee. Find out more

@Roseli 

 

Is the internet light off or amber?

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Roseli
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Re: Problema com minha banda larga

‎27 Oct 2022 02:48 PM

Hi, on green 

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cookiemonsteruk
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Re: Problem my broadband

‎27 Oct 2022 02:52 PM

Posted by a Superuser, not a Sky employee. Find out more

@Roseli 

 

Do you have any ethernet devices and are they working or is it just wifi?

 

 

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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Roseli
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Re: Problema com minha banda larga

‎27 Oct 2022 03:10 PM

I m not sure I think just wi fi 

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cookiemonsteruk
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Re: Problem my broadband

‎27 Oct 2022 03:16 PM - last edited: ‎27 Oct 2022 03:16 PM

Posted by a Superuser, not a Sky employee. Find out more

@Roseli 

 

Certainly the image you posted show everythings fine

 

What sites are you visiting ,?

Is your sky broadband shield disabled?

 

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
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Roseli
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Re: Problem my broadband

‎27 Oct 2022 03:29 PM

I don't know about this . 

I'm trying to enter any site and every time I get an error. and WhatsApp is having a problem.

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