Price rise effective 01st April 2024 for my Broadband plan

[WilliamPatrick]

Hi, I had received an email few days back from Sky on price rise (increase by 10%) to my broadband account. But when I called the customer care and they informed price rise doesn't apply for me. I can clearly see my account number, broadband plan, current & revised price mentioned. Any feedback on how I can confirm which is correct please? Regards, William

[jamesn123]

@WilliamPatrick 

I do not see why the price rise would not be applicable to you, I believe it  applies to all accounts.

[Daniel0210]

@WilliamPatrick 

Have you joined Sky Broadband in the last couple of weeks in which case you may find the increase will impact you after a couple of months grace? 

[WilliamPatrick]

@jamesn123 ok, Thanks for the feedback. Let me call the customer care to double-check.

[WilliamPatrick]

@Daniel0210 Thanks for the response. No, I had taken Sky broadband April last year.

[Daniel0210]

@WilliamPatrick 

Then as @jamesn123 states I fail to see how it doesn't apply to you. 

[WilliamPatrick]

@Daniel0210 understood, Thanks.

[mormegil]

If you have an existing offer where you bet bb for a set price then the increase has no effect

if you have a discount offer for money off the monthly price then it would be affected 

[WilliamPatrick]

@mormegil ok Thanks, let me re-check with customer care.