Price Increase for Same Broadband Speed After House Move

[Gio_Marco]

Hi,

I'm moving house and I’ve been told my current Ultrafast Plus broadband isn’t available at the new address. However, you’re offering me a different package at the same speed (500Mb/s) but at a higher price.

Can you explain why the price is increasing if the service remains the same?

Also, if the exact service I signed up for is no longer available, am I allowed to cancel without early termination fees?

[Daniel0210]

@Gio_Marco 
If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.

If you have phone and broadband this will be a new contract as Sky have to cancel the line at the current address and take a new one in the new address. 

[caesarome]

@Gio_Marco 

Incase you are not aware this is a customer helps customer forum so you are not talking to Sky so if you want to do this you will have to call them to see if you can get a discount n the package that is available at your new property and also ask them about terminating your contract.