12 Jun 2024 11:37 AM
My internet is not working. The router power light is green, internet light is off, wifi light green and voice light is orange. I have tried using the connection checker which states tjat there is no issue with my interner . Does anyone have any guidance on troubleshooting or how to resolve the issue. I have tried the standard turning off and on, checking cables etc. everything is fine.
many thanks!
12 Jun 2024 12:42 PM
Posted by a Superuser, not a Sky employee. Find out more@Dimizamp Is what you used to check your broadband was the broadband test shown below.
Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
12 Jun 2024
02:52 PM
- last edited:
13 Jun 2024
09:14 AM
by
Daniel-F
Apparently an engineer needs to come to fix it ,might take 2 days , (Removed) thanks for your help
Moderator note: Removed inappropriate language
13 Jun 2024 08:48 AM
I tried to contact openreach for an update about the engineer and on their page stated that I need to contact my provider for an update ,do you have any idea how long before an engineer will attend?
13 Jun 2024 11:49 AM
Posted by a Superuser, not a Sky employee. Find out moreTarget SLA for Openreach is 2 working days so if you reported the issue yesterday around 2pm then its likely an engineer wont attend until Friday.
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