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Discussion topic: Power green ,wifi green,voice orange

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This message was authored by Dimizamp This message was authored by: Dimizamp

Power green ,wifi green,voice orange

My internet is not working. The router power light is green, internet light is off, wifi light green and voice light is orange. I have tried using the connection checker which states tjat there is no issue with my interner . Does anyone have any guidance on troubleshooting or how to resolve the issue. I have tried the standard turning off and on, checking cables etc. everything is fine. 
many thanks! 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Power green ,wifi green,voice orange

Posted by a Superuser, not a Sky employee. Find out more

@Dimizamp  Is what you used to check your broadband was the broadband test shown below.

 

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Dimizamp
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This message was authored by Dimizamp This message was authored by: Dimizamp

Re: Power green ,wifi green,voice orange

Apparently an engineer needs to come to fix it ,might take 2 days , (Removed) thanks for your help

 

Moderator note: Removed inappropriate language

Dimizamp
Topic Author
This message was authored by Dimizamp This message was authored by: Dimizamp

Re: Power green ,wifi green,voice orange

I tried to contact openreach for an update about the engineer and on their page stated that I need to contact my provider for an update ,do you have any idea how long before an engineer will attend?

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Power green ,wifi green,voice orange

Posted by a Superuser, not a Sky employee. Find out more

@Dimizamp 

Target SLA for Openreach is 2 working days so if you reported the issue yesterday around 2pm then its likely an engineer wont attend until Friday.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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