Possible New Broadband Customer - can I cancel if speed slow?

[Scoobied64]

Hi all, 

it's basically as the title says. Sky are offering us 60mbs download at our address. I'm more than happy to take up the offer and have our phone line with them. But we used to have sky broadband 2-3 yrs  ago and the maximum download we got was 4-5mbs. It was so awful we have a EE 5g router which runs between 10mbs and 50mbs which serves our needs but does have a speed drop during the day when everyone locally is on their phones. Now I haven't seen any new cabling install and our house hasn't moved any nearer the exchange so I can't understand how this boost in wired speed would be possible. 

The question is if we risk the move to wired sky broadband with their guaranteed 60mbs and it's still only 4-5mbs how easy is it to cancel the contract as they haven't fulfilled the speed guarantee?

[cookiemonsteruk]

@Scoobied64 

Could you enter your full address below and post the table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Scoobied64]

 

 

[Scoobied64]

@Cookiemonster 

i rather suspect this means my dreams of a wired 60mbs connection are toast?

[TimmyBGood · Accepted solution]

@Scoobied64 

Unfortunately those figures indicate that no Openreach ISP can offer more than a bare handful of Mbs, presumably because your address is a significant distance from the nearest fibre infrastructure.

[Scoobied64]

Annoyingly I'm not - about 400m from a village with full fibre 900mbs but they won't come down the road to me. 

[TimmyBGood]

@Scoobied64 

As the maximum speed is below the Universal Service Obligation minimum, in theory you could claim under that system.

https://www.ofcom.org.uk/phones-and-broadband/access-to-decent-broadband/broadband-uso-need-to-know/ 

[TimmyBGood]

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@Scoobied64 wrote:

about 400m from a village with full fibre 900mbs but they won't come down the road to me. 

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That might happen later in the FTTP rollout: it depends if Openreach considers the investment required to be 'economically viable'.  Ducting over that kind of distance to serve a single address almost certainly isn't, but overhead cabling might be.

The current target to get all viable addresses within reach of full fibre is the end of 2026.