Poor wifi signal since hub moved for fiber install

[PullingMyHairOu]

Recently had fiber installed and the engineer had to move the hub. We now have very poor wifi where we use it most. Actually better to connect to our neighbours!

The engineer said we would need to contact sky for an extender to get it to reach our kitchen, dining room and study (where laptops used!) 

Just wasted 40 mins trying to contact sky to ask for an extender.

If I try to test broadband on a laptop I consistently get, "sorry we are having technical difficulties" 

Ready to scream amd go back to old fashioned  cables!

[TimmyBGood]

@PullingMyHairOu 

At least old fashioned cables can reliably delivery bandwidth ; )

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.