Poor wifi around the house

[Rob341]

Hello.  I had Sky broadband installed yesterday.  i seem to be having two problems.  First the signal keep coming and going - sometimes i have three bars and then five minutes later in the same room it has dropped totally.  My second issue is that the bedrooms on the first floor and my home office on the 2nd floor have very poor signal if any - the home office has no signal most of the time.  I went for the full fibre gigafast poackage as i need a good connection, but in the first 24 hours it is worse than my old virgin media copper cable connection.  Please check the system has been installed correctly and advise on options to boost signal around the house. Thanks

[TimmyBGood]

@Rob341 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.