Poor wi fi speed

[Jim-2207]

Sky stream installed yesterday (900mbs fibre broadband) and currently sitting in the living room (where the router is) and I'm getting regular 25.6mbs upload and 24.6 download speed, ridiculous. I'm not waiting 2 weeks to get this sorted, Sky, and be proactive and get this fixed. 

[Adam+sky+82]

Hi, You are not contacting Sky via this forum. We are all customers helping other customers here, you would need to contact Sky Broadband Technical Support for help and advice

[TimmyBGood]

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@Jim-2207 wrote:

I'm not waiting 2 weeks to get this sorted, Sky, and be proactive and get this fixed. 

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Unfortunately Sky insists on that time elapsing, despite a 'training period' not being relevant to FTTP broadband.

To avoid confusion when talking with Support, perhaps note that 'Stream' is the subscription television product, not broadband.

[JimM1]

@Jim-2207 If provisioned on a FF900 service, then the fibre install completed, you should be able to get full speed over a Ethernet connected device when you speed test, that is if your Device that you are using is capable off doing so! There is NO need to wait 10 day's that is for the old copper cable supplied service to train itself to the connection!

If using a sky supplied Hub and you look at the sky Service Checker and then onto Broadband > you should be able to see the package that sky have you on, also the JUMP from your old FTTC speed to your new FTTP speed, it's a virtual instant switch over if everyone has done it right on the OR/Sky end's....

https://www.sky.com/servicechecker